Privacy Policy
Slots Palace is committed to handling personal information responsibly and transparently. This notice sets out the categories of data we may collect, …
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Slots Palace is committed to handling personal information responsibly and transparently. This notice sets out the categories of data we may collect, the reasons we process it, and the choices available to you.
- Information we gather
When you register and play, we may record identification details, contact information, payment references, and the transactions carried out on your account.
Technical information such as device type, browser version, IP address, and interaction logs is captured to keep the Slots Palace platform stable and secure.
Documents supplied for identity or age verification are stored so that we can satisfy the obligations attached to our Anjouan Gaming licence.
- How your information is used
The primary purpose of processing is to run your account, settle deposits and withdrawals, and respond to the questions you send to our support team.
We also analyse anonymised usage patterns to refine features and detect suspicious behaviour that could point to fraud or account takeover.
Promotional communications are sent only where you have opted in, and every such message includes a straightforward way to unsubscribe.
- Sharing and safeguards
Data may be disclosed to payment processors, verification partners, and regulators where this is necessary to deliver the service or comply with the law.
We apply encryption, access restrictions, and monitoring to guard the information entrusted to us, though no online transmission can be guaranteed as entirely risk-free.
- Storage periods and your rights
Records are kept for as long as your account remains active and for any additional period demanded by anti-money-laundering and licensing rules.
Subject to applicable law, you may ask to view, correct, or erase your data, and we may request proof of identity before acting on such a request.
Where to find support
- The Slots Palace data protection contact reachable through the help centre
- The live customer support channel available once you are signed in
This notice is provided for guidance and may be updated periodically; your actual rights and our obligations are governed by the applicable data protection laws and the conditions of our licence.